Just minutes ago, i’ve received a call from Thomson Singpost branch (i believe is the postmaster / person in charge).
They have received my query and called to check, on parcel sent date and services used.
Although my parcels (i’ve 3 parcels from Threadless this time) have yet to arrive, he assured me that they’ll take note and get it send out to me, once it’s here.
Truly appreciate his effort to call, when it could have been easier to draft an email.
It’s more assuring to hear it from a living person than to receive a cold, emotionless email.